The audit trail writes itself
Eighty database triggers, so a change that goes around the application is still recorded. Editing the audit is revoked from every account, your administrator’s and ours alike.
Freight forwarding software for the whole of one job, in one record
An enquiry arrives, is priced from your own contracts, quoted, awarded, executed, documented and invoiced, and none of it is typed into a second system. Built in Arabic and English at the same time, on a database that belongs to you.
- Modes
- Sea FCL, sea LCL, air, land and courier
- Languages
- Arabic and English, built together
- Money
- Decimal throughout; the dinar keeps three places
- E-invoicing
- Saudi ZATCA Phase 2 and UAE e-invoicing
- Hosting
- Your own database, in the region you choose
The problem is not your people
Your rates are in spreadsheets, so a quotation takes a day and a half. Your enquiries are in four mailboxes, so nobody owns them and nobody is timed. Customers find their container by ringing someone who has to go and find out. And the margin on a job is a number you reconstruct at month-end instead of one you knew when you quoted.
Each of those is a system-of-record problem. Training does not fix them and a better spreadsheet does not either. They persist because the job lives in an inbox, a folder, a WhatsApp thread and somebody’s memory, and no two of those agree. It costs you the jobs priced too slowly, and the ones priced too cheaply.
One record from enquiry to paid invoice
Each state hands the next everything it needs, so nothing is retyped differently. Accepting a quotation opens the job with buy and sell rates attached, so margin is a live figure, and a revision supersedes the quotation before it instead of overwriting what the customer accepted.
- 01
Enquiry
One queue across every branch, one owner, one response clock.
- 02
Quote
Priced from your own card where one covers the lane; sent to agents where it does not.
- 03
Award
Acceptance converts the quote. Buy, sell and margin lock to the record.
- 04
Execution
Milestones, customs stage, containers, free-time clocks, exceptions.
- 05
Documents
Typed, versioned and attached; released to the customer where permitted.
- 06
Invoice
Raised from the job’s own cost ledger, in the right entity, currency and language.
Six seeded milestone templates, and how many steps each has
Sea FCL · import: Booking confirmed, Cargo received, Vessel departed, Vessel arrived, Discharged, Customs cleared, Gate out, Delivered, Empty returned
Sea FCL · export: Booking confirmed, Empty container collected, Container stuffed, Gate in, Customs cleared, Loaded, Vessel departed, Vessel arrived, Delivered
Sea LCL · import: Booking confirmed, Cargo received, Vessel departed, Vessel arrived, Discharged, Devanned, Customs cleared, Delivered
Air · import: Booking confirmed, Cargo received, Flight departed, Flight arrived, Customs cleared, Delivered
Air · export: Booking confirmed, Cargo received, Customs cleared, Flight departed, Flight arrived, Delivered
Land · import: Booking confirmed, Loaded, Border crossed, Customs cleared, Delivered
Five modes, each calculated its own way
Freight is billed on the greater of weight and volume, converted by a divisor that differs per mode, rounded up to that mode’s increment and floored at its minimum. Using one mode’s arithmetic for another is where a rate stops matching the invoice.
- Sea FCLper container
- Volume never enters it. Rated by container type and count, with demurrage, detention and storage clocks per container against the carrier’s free days.
- Sea LCLrevenue ton
- The greater of cubic metres and metric tonnes: a 1,000 cm³/kg divisor, one cbm to one tonne, with a 1,000 kg minimum.
- Airchargeable kg
- The IATA 6,000 cm³/kg divisor, 166.67 kg to the cubic metre. Rounded up to the next half kilo, floored at 45 kg; weight breaks as your carrier states them.
- Landchargeable kg
- A 3,000 cm³/kg divisor, rounded up to the whole kilo, no minimum.
- Courierchargeable kg
- A 5,000 cm³/kg divisor, rounded up to the next half kilo, floored at half a kilo.
One pallet, 120 × 100 × 100 cm and 180 kg: the weight billed in four modes
Divisors in cm³/kg
- Chargeable weight
- On the scale: 180 kg
What each part of it does
Commercial, operations and finance. The screens are captures of the running build, the same ones you can open yourself in the demo.
Commercial: from enquiry to quotation in one place
Every enquiry, wherever it came from, with an owner and a clock, and a price from your own contracts.
- The queue
- Web form, email, WhatsApp and phone enquiries in one list across every branch, each with an owner, a status and a response deadline, so response time is measured.
- The inbox
- An email to a branch mailbox is read into a proposal (parties, lane, cargo, request) that a coordinator accepts or rejects. Nothing becomes an enquiry without a person, and the proposal is kept beside the decision.
- Pricing and margin
- Buy and sell rate cards by lane, mode and carrier, whose validity dates make two overlapping cards on a lane impossible to save. Buy, sell and margin sit side by side on every option before it goes out.
- The lanes you quote blind
- The rate-card screen names the lanes with no live buying rate and the cards expiring within thirty days.
Operations: the board shows what is wrong before the customer does
Live shipments ordered by exception, oldest first, because the one nobody has looked at is the one the process missed.
- The job file
- Milestones by mode and direction, kept as planned, revised and actual, because the difference between them is the conversation.
- Customs
- Declarations ordered by the window that closes first, with status, duty, broker and deadline, and a duty estimate from the tariff table before filing. Holds and inspections sit on the board.
- Free time
- Demurrage, detention and storage clocks per container against the carrier’s free days. When free time ends, the clock writes its own charge line against the right counterparty at the right per-diem rate.
- Consolidation
- A master with its houses, the manifest generated from them, and the master’s costs apportioned so each house’s margin is real.
- Ask it
- An assistant that answers over your own data (whose free time ends this week, which invoices are overdue, where a supplier billed more than the job accrued) and sees only what the person asking may see.
Finance and documents: what you are owed, how late, and who to ring
Job costing, invoicing and receivables across entities and currencies, and every document the job issues, versioned.
- Currency
- Decimal throughout and rounded per currency at the line, so the Kuwaiti dinar keeps its three places. Each charge line stores its own exchange rate and when it was taken.
- Separated duties
- Draft, approved, issued, part-paid, paid, credited. Only Finance may issue, void or credit an invoice.
- Supplier bills
- A scan or an emailed bill is read into lines and matched against what the job accrued; the variance shows before anyone approves it.
- E-invoicing
- VAT category, rate and exemption code on every line. Saudi invoices clear with ZATCA Phase 2 as they are issued; UAE invoices go to the customer’s accredited service provider (UAE e-invoicing).
- Documents
- House bill of lading or air waybill, delivery order, packing list, customs pack, consolidation manifest. Bilingual, numbered from the issuing branch’s series; customers see released documents, never drafts.
The clock nobody starts, and the decimal nobody keeps
Everything in this category quotes, books and invoices. These two are what fail between a demo and a Kuwaiti operation: the free-time clock needs a scheduled job rather than a screen to look at, and the dinar needs a product designed around three decimal places.
3 of 11 seeded currencies carry three decimals
- Three decimals
- KWDBHDOMR
- Two decimals
- USDEURGBPAEDQARSARINRCNY
What this system stores
KWD12.345
All three decimals, from the database to the invoice.
What a system built for dollars stores
KWD12.35–
The third decimal is rounded away.
One container: five free days, then KWD 28.000 a day
The demo’s own figures
- Free time (5 days)
- Accrued (KWD)
Built in Arabic and English at the same time
2,727 interface strings in both languages, kept in sync, with right-to-left in the layout from the start. Most products in this market were built in English with Arabic added later. You can tell within about four seconds, and so can your customer.
Your database, your brand, your data
One deployment per customer: your own database in your own instance, with no shared table and no customer column. Inside it the database separates branches, so another branch’s shipment comes back not found, because the row is never in the answer.
Nothing is ever deleted
Records are superseded, closed or deactivated. The permission to delete does not exist on the account the application runs as.
The region is yours to pick
Kuwait, the UAE, Saudi Arabia or the EU, chosen by you and written into the contract.
Your brand, and nowhere ours
No colour, logo or company name is written into the product. The operator is a setting, so your customer never sees a supplier badge.
Support cannot look without a grant
Your administrator grants access to named branches against a ticket reference, and it expires on its own. A banner shows while it is open; one click revokes it.
Counted on a live database
88 tables, 197 policies and 80 audit triggers, counted against a running PostgreSQL 18.6 rather than estimated from a design document.
Separation of duties, printed
The cards are about what we cannot do to your data. This is what your own people cannot do to each other’s work, the half an auditor asks about, transcribed from the file the database is seeded from.
How each of these is implemented, and what is still open, is in the privacy policy and the data-processing addendum. Both are drafts pending review by counsel, and both say where the code and a standard clause disagree.
Seven seeded roles, six keys an auditor asks about
| Role | Issue an invoice | Credit one | Approve a supplier bill | Split a master cost | Book a job | Close one |
|---|---|---|---|---|---|---|
| Administrator | granted | granted | granted | granted | granted | granted |
| Finance | granted | granted | granted | granted | not granted | not granted |
| Operations Manager | not granted | not granted | not granted | granted | granted | granted |
| Coordinator | not granted | not granted | not granted | not granted | granted | not granted |
| Sales | not granted | not granted | not granted | not granted | not granted | not granted |
| Customs Broker | not granted | not granted | not granted | not granted | not granted | not granted |
| Read Only | not granted | not granted | not granted | not granted | not granted | not granted |
What is deliberately outside it
The section that makes the rest believable. Five things are outside the product by decision, and none of them is coming.
- Warehouse management
- Inventory, locations, pick and pack. That is a product in its own right, and it does not bolt onto a forwarding platform as a module.
- Purchase orders and vendor management
- It sits on top of a working job platform. Until the job platform is working, it has nothing to sit on.
- Native mobile applications
- Proof of delivery already works from a phone browser: signature, photographs, recipient and location. An app doing the same is a second thing to keep in step.
- Direct customs filing in Kuwait
- Clearance runs through MicroClear, which is not an API a forwarder can buy. We track declarations and estimate duty; we do not file them, and we are not planning to.
- Master carrier documents
- A master bill is the carrier’s document, issued on the carrier’s stock. House documents are ours, and those we generate.
How that scope compares with other systems is on the comparison pages.
The fastest way to judge this is to open it.
The demo is the real software on a seeded dataset, open with no sign-up, with three sign-ins so you see what your customer and your agent see as well. Nothing you do in it touches anything.